Non-Award
This skill set is a short course that is designed for people who want to gain or upskill their customer service skills and knowledge. In this course you will gain and apply a broad range of skills and knowledge to communicate effectively with respect and sensitivity and provide quality customer service to customers from a range of social and cultural backgrounds.
You will gain the skills to establish rapport with customers, determine and address customer needs and expectations and respond to complaints whist being socially aware.
This course (skill set) will equip you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.
This national skill set is made up of 2 units: