Non-Award
This course is designed for people who want to gain employment or upskill in the hospitality industry. Introduction to Hospitality Service is a comprehensive course covering a range of knowledge and skills required to provide service within the hospitality industry, including:
- Establishing customer service skills and building rapport
- Addressing customer expectations and complaints
- Improvement and refining of customer service skills
- Basic hygiene practices
- Controlling food hazards
- Processing simple financial transactions
- Selecting and preparing coffee beans
- Advising customers on coffee beverages
- Maintaining and cleaning equipment used in coffee preparation
Open Entry
To study any course at CIT (excluding degrees and non-accredited training) you must have a Unique Student Identifier (USI).