Certificate II in Customer Engagement

This entry level qualification will give you a great start into the customer service and engagement industry. You'll learn to effectively communicate with customers via a variety of channels including over the phone, email and also when face-to-face. Following successful completion, you'll have the skills and knowledge to work in a variety of customer orientated roles including sales and work with various information systems.

Gain the practical skills to:

• Process customer enquiries
• Capture customer data in client management systems (CRMs)
• Ensure complaints are handled effectively
• Identify opportunities for cross-selling products and services.

Those who hold this qualification often work in roles under a supervisor.

At our Geraldton Campus this qualification is offered as part of a dual qualification with the below course:

SHB20116 | Certificate II in Retail Cosmetics

This entry level qualification is a good start to your career in the make-up and cosmetic retail industry. You'll learn basic skills in workplace communication, client interaction, demonstrating and selling make-up and retail skin care products, and performing routine salon or store functions. Gain the necessary experience to become a retail sales staff member who works across a range of tasks to sell and demonstrate beauty or cosmetic products, this can include in workplaces like beauty and hairdressing salons, retail outlets and department stores.