Hospitality Service Skill Set (Fee Free)

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you. You will gain an introduction to serving customers in the hospitality industry.

You'll also learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

• Certificate III in Hospitality
• Certificate II in Kitchen Operations

Other qualifications for further study include the following.

• Certificate II in Hospitality
• Certificate III in Hospitality (General Front of House)
• Certificate III in Hospitality Operations
• Certificate III in Hospitality (Food and Beverage)

Upon successful completion you will receive a Statement of Attainment

This course is free for eligible students (see below). If you are not eligible please visit the fee paying course page to enrol.