Introduction to Digital Administration Skill Set

The Introduction to Digital Administration skill set will give you the skills and knowledge required to use business technology and produce business documents, use computer software and organise electronic information and data. It also covers customer service skills; including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.

Whether you want to improve your digital literacy, better manage admin in your small business or organisation, or just brush up on your customer and admin skills, this is the skill set for you.