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Federation University Australia

  • 38% international / 62% domestic

Certificate IV in Information Technology Support

  • Certificate

Practical and hands-on, teaching you the skills and knowledge to be competent in a wide range of general information and communication technologies (ICT). You'll learn how to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.

Key details

Degree Type
Course Code
Study Mode
In person

About this course

This traineeship program has been designed for those requiring on the job training in IT specialising in Network Management. With a focus on intermediate to advanced network support, diagnostics of system hardware and software and most importantly, working with clients. Combine your employment with training to achieve a nationally recognised qualification. This program is practical and hands-on, teaching you the skills and knowledge to be competent in the IT field.

Entry requirements

Entry requirements (year 12) There are no prerequisites for this program. Entry requirements (non year 12) All applicants will be considered for eligibility on the basis of previous life experience, work history and educational background.Program entry requirements take into account the wide range of backgrounds and experiences of applicants.As this program is considered to be an introduction to intermediate IT a basic understanding is preferred but not required.Applicants must have employment in a relevant field and have contacted an AASN prior to commencement. Extra requirements Students will be required to atte

Study locations

Ballarat - Mt Helen


How to apply

The application method varies depending on your circumstances, please visit our TAFE application page for further information. For information in relation to the University and students rights and responsibilities please refer to the VET Information Guide. Applicants need to demonstrate the literacy and numeracy skills required to undertake this course through a test as part of the application process. The test will be conducted through Federation College prior to commencement of training. Feedback will be provided to the applicant on their results and types of support, if necessary, available to them. VTAC application: No Direct application: Yes FedUni code: ICK National Course Code: ICT40215