Certificate
Please note, this supercedes our previous course, the Certificate IV in Community Services (CHC42015).
This online qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.
At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.
On successful completion of this course, you will have a wide selection of job options in this sector. Job Outlook also estimates that the most common annual pay for an adult safety officer in the Australia varies from $60,000 to $80,000.
Community Services Training is conceived in partnership with the Community Services Industries. As the Certificate is nationally recognised, it is possible to apply for an apprenticeship after completing the program.
Some possible careers may include:
Aboriginal Health Education Officer:Aboriginal Health Education Officers promote Aboriginal health and wellbeing. They work with communities, government organisations, and health services to provide education and advice on culturally safe health practices. They may also work to develop and deliver health programs for Aboriginal people.
Aboriginal Health Education Officers typically require a Certificate IV in Community Services, as well as experience in the health sector.
Community support worker:Community support workers provide practical and emotional support to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.
Community support workers typically require a Certificate IV in Community Services. Some organisations may also require experience working with vulnerable people or those with disabilities.
Domestic Violence Worker:Domestic violence workers provide support to people who are experiencing or have experienced domestic violence. They work with clients to help them understand and cope with their experiences and connect them with services that can offer further help.
Women's Health Educator:Women's health educators work with women of all ages to improve their health and wellbeing. They provide education and advice on a range of topics, including sexual and reproductive health, menopause, nutrition, exercise and stress management.
Case Worker (Community Services):Caseworkers provide support and assistance to people who are experiencing hardship, disadvantage or social isolation. They work with clients to help them overcome these challenges and improve their well-being.
Some organisations may also require experience working with vulnerable people or those with disabilities.
Outreach Officer:Outreach officers work with individuals and groups in the community to facilitate access to services and support. They also work with other agencies to identify client needs and develop programs and services to address those needs.
Aboriginal Intake and Referral Worker:An aboriginal intake and referral worker provides support to aboriginal people who are seeking assistance from government and non-government organisations. They assess the needs of clients and make referrals to appropriate services.
Early Intervention Homelessness Worker:Early intervention homelessness workers provide support to people who are at risk of becoming homeless. They work with clients to help them overcome the challenges they are facing and prevent them from becoming homeless.
Peak organisation worker:Peak organisation workers coordinate and manage services for people with complex needs. They work with clients and other service providers to develop and deliver coordinated care plans that meet the needs of each individual client.
Education Worker:Education workers support the delivery of educational programs and may work in a range of settings, including early childhood education and care services, primary and secondary schools, youth justice centres
Welfare Support Worker:Welfare support workers provide services to individuals and families who are experiencing personal, social or economic disadvantage. They work with clients to address their needs and improve their well-being.
Court Support Worker:Court support workers provide administrative and support assistance to clients, lawyers, judicial officers and other court users in the Local Court. They also give information to the public about procedures and services and refer them to other agencies where necessary.
Support Worker (Community Services):Support workers provide personal, social and emotional support to people who are experiencing vulnerability due to mental illness, disability, aged care or other life circumstances.
Information and Referral Worker:Information and referral workers play an important role in linking people with the services they need. They provide information about services and programs and make referrals to appropriate agencies.
Personal Adviser:Personal advisers work with clients who have special needs due to life circumstances to empower them and advocate on their behalf. You will work with clients one-on-one basis.
Health Education Officer:Health education officers develop, implement and evaluate health education programs. They also play a role in policy development.
Community Legal Officers:Community legal officers are lawyers who provide legal advice and assistance to people who have difficulties accessing the legal system.
They work in a variety of settings, including community legal centres, Aboriginal and Torres Strait Islander legal services, Legal Aid commissions and Tenants' Unions.
Welfare Rights Worker:Welfare rights workers help people to understand and exercise their rights under the welfare system. They liaise with government agencies, lawyers and community groups on behalf of clients.
Tenant Advice and Advocacy Workers:Tenant advice and advocacy workers provide information, advice and advocacy services to private sector tenants.
They work to resolve tenancy issues and empower tenants to assert their rights and responsibilities.
Family Support Worker & Phone Advice WorkerFamily support and phone advice workers support families and individuals in the community who are experiencing difficulties. They work with clients to develop coping mechanisms, provide referrals to support services, and promote social and emotional wellbeing.
Certificate IV of Community Services Online - FAQ What is a Certificate IV of Community Services?A Certificate IV of Community Services is a qualification that will help you to understand the needs of people with mental health issues, and how best to support them. It is also relevant for those who work in a range of community services settings, including health, human services, and education.
What will I learn in a Certificate IV of Community Services?You will learn about the types of mental health issues that people can experience and the range of interventions that are available. You will also understand the principles of working with people with mental health issues, and how to create a safe and supportive environment.
What career could I have with a Certificate IV of Community Services?Careers may include: Aboriginal Health Education Officer, Community support worker, Domestic Violence Worker, Women's Health Educator, Case Worker (Community Services), Outreach Officer, Aboriginal Intake and Referral Worker, Early Intervention Homelessness Worker, Peak Organisation Worker, Community Education Worker, Welfare Support Worker, Court Support Worker, Support Worker (Community Services), Information and Referral Worker, Personal Adviser, Health Education Officer, Community Legal Officers, Welfare Rights Worker, Tenant Advice and Advocacy Worker, Family Support Worker & Phone Advice Worker.
How long will it take to complete a Certificate IV of Community Services?The Certificate IV of Community Services typically takes 12 months to complete, but this will vary depending on your learning pace.
What entry requirements are there for a Certificate IV of Community Services?There are several entry requirements for a Certificate IV of Community Services which include completing a Year 12 or equivalent, being at least 18 years of age, passing an LLN, having basic computer skills, including how to use Microsoft word and other necessary software, access to a laptop and an Internet connection, a valid Working with Children Check and a Police Check (both to be obtained before work placement), and the required immunisations or vaccinations before entering the work placement facility.
What courses are included in Certificate IV of Community Services?Certificate IV in Community Services will cover several following topics, including working with diverse people, case management, community development, working with people with mental health issues, and more.
How will I be assessed in a Certificate IV of Community Services?Assessment in Certificate IV of Community Services may include written work, projects, and examinations. Certificate IV of Community Services students should expect to participate in a range of assessment tasks such as: realistic workplace tests, knowledge tests, projects, case studies, and completing practical demonstrations.
What are the payment options for the Certificate IV of Community Services?There are a number of payment options available for learners studying for a Certificate IV in community services. The learners tuition fees can be paid upfront or in instalments. Hader Institute offers several flexible payment plans for certificate students.
What are the Certificate IV of Community Services units?The Certificate IV in community services consists of 15 core units. The core units cover topics such as communication, workplace health and safety, community development, legal and ethical compliance, case management, working with people with mental health issues, and more.
What are the benefits of Certificate IV in Community Services?Certificate IV of Community Services will give you the skills and knowledge to work in a range of community service settings such as local government, human services, and not-for-profit organisations. You will learn how to work with diverse people, manage casework, and promote community development. Certificate IV of Community Services is the perfect qualification for anyone looking to pursue a career in community services.
How much does Certificate IV in Community Services cost?Certificate IV in Community Services can vary in cost, depending on the provider. However, at Hader Institute, it costs $4,995 with the option of interest-free weekly payments for as low as $48/week.
How can I enrol in Certificate IV in Community Services?If you're interested in enrolling in Certificate IV of Community Services, the first step is to contact Hader Institute. One of our friendly Student Enrolment Advisors will guide you through the enrolment process and answer any questions you have. You can reach us by phone on 03 8362 3113 or by email at info@haderinstitute.edu.au.
The CHC42015 Certificate IV in Community Services is delivered using the course structure outlined below:
Core UnitsCHCADV001: Facilitate the interests and rights of clients
CHCCOM002: Use communication to build relationships
CHCDFV001: Recognise and respond appropriately to domestic and family violence
CHCDIV001: Work with diverse people
CHCLEG001: Work legally and ethically
CHCPRP001: Develop and maintain networks and collaborative partnerships
HLTWHS002: Follow safe work practices for direct client care
CHCCCS004: Assess co-existing needs
CHCCCS014: Provide brief interventions
CHCCCS017: Provide loss and grief support
CHCCCS020: Respond effectively to behaviours of concern
CHCCDE019: Work within a community development framework
CHCDIV002: Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS001: Work with people with mental health issues
CHCSOH013: Work with people experiencing or at risk of homelessness
Course Details
This unit covers the skills and knowledge required to work with clients to identify and articulate their needs, interests and rights. You will learn how to work with clients in a way that respects their autonomy, builds trust and supports positive relationships.
This unit is important because it helps to build positive relationships with clients and enables them to identify and articulate their needs, interests, and rights. It also helps to respect their autonomy and builds trust.
You will need to work with clients to identify and articulate their needs, interests, and rights. This can be done through a variety of methods, such as interviews or surveys. It is important to be respectful and to listen to what the client has to say in order to get an accurate understanding of their needs.
At the end of this unit, you will be able to:
- Work with clients to identify and articulate their needs, interests and rights
- Work in a way that respects the client's autonomy
- Build trust with clients
- Support positive relationships with clients.
CHCCOM002 Use communication to build relationshipsCourse Details
This unit covers the use of communication to build relationships with clients, colleagues and other professionals. It will help you develop the skills to communicate effectively in a range of community service contexts.
The ability to communicate effectively is important in any profession. In community services, it is essential to be able to build positive relationships with clients, colleagues and other professionals. This unit will help you develop the skills you need to communicate effectively in a range of community service contexts.
At the end of the unit, you will be able to:
- Establish rapport with clients
- Respond to client feedback
- Adapt your communication style to meet the needs of different clients
- Deal with challenging communication situations.
CHCDFV001 Recognise and respond appropriately to domestic and family violenceCourse Details
This unit covers the knowledge and skills required to recognise and respond appropriately to domestic and family violence. This includes understanding the dynamics of domestic and family violence, identifying signs of domestic and family violence, and responding safely and effectively to disclosures of domestic and family violence.
Handling domestic and family violence is a complex task. This unit will give you the skills and knowledge to safely and effectively support people experiencing or at risk of domestic and family violence.
At the end of this unit, you will be able to:
- Understand the dynamics of domestic and family violence
- Identify signs of domestic and family violence
- Respond safely and effectively to disclosures of domestic and family violence
- Refer clients who disclose domestic and family violence to appropriate services.
CHCDIV001 Work with diverse peopleCourse Details
This unit covers how to work with people from diverse backgrounds in a community services setting. It will help you to understand the needs of different groups and to develop effective strategies for working with them. You will also learn about the importance of cultural awareness and sensitivity in your work.
This unit is important because it will help you to provide services that meet the needs of all members of the community and to do so in a way that is respectful and culturally appropriate.
At the end of this unit, you will be able to:
- Work effectively with people from diverse backgrounds
- Understand the needs of different groups
- Develop strategies for working with diverse clients
- Show cultural awareness and sensitivity in your work
CHCLEG001 Work legally and ethicallyCourse Details
This unit covers the legal and ethical principles that guide community service work. It will help you to understand your responsibilities under Australian law and to act in a way that is consistent with the ethical values of your profession.
The legal and ethical principles that guide community service work are important for two reasons. First, they ensure that workers in the community services sector act in a way that is consistent with the law and with the ethical values of their profession. Second, they protect clients and workers from harm.
At the end of this unit, you will be able to:
- Understand your responsibilities under Australian law
- Act in a way that is consistent with the ethical values of your profession
- Protect clients and workers from harm
CHCPRP001 Develop and maintain networks and collaborative partnershipsCourse Details
This unit covers the skills and knowledge required to develop, maintain and facilitate networks and collaborative partnerships. You will learn how to identify potential partners, develop relationships and identify opportunities for collaboration.
This unit is important because it helps you to understand how to develop, maintain and facilitate networks and collaborative partnerships. The ability to develop these types of relationships is essential for community service work.
At the end of this unit, you will be able to:
- Develop networks and collaborative partnerships
- Maintain networks and collaborative partnerships
- Facilitate networks and collaborative partnerships.
ElectivesCHCCCS004 Assess co-existing needsCourse Details
This unit covers the skills and knowledge required to assess the co-existing needs of clients. It includes a review of assessment frameworks and tools, and an examination of how best to consider the impact of co-existing needs on service delivery.
This unit is important because it helps to ensure that co-existing needs are considered when providing services to clients. This can help to improve the overall service experience for clients and help to ensure that all of their needs are being met.
At the end of this unit, you will be able to:
- Understand the importance of assessing co-existing needs
- Review assessment frameworks and tools
- Consider how co-existing needs can impact service delivery
- Develop an action plan to address co-existing needs.
CHCCCS014 Provide brief interventionsCourse Details
This unit provides students with the skills and knowledge required to provide brief interventions. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
This unit is important because it helps students to develop the skills they need to provide support to people who are experiencing difficulties in their lives. By completing this unit, students will be better equipped to provide effective support to clients.
At the end of this unit, you will be able to:
- Identify and respond to the needs of individuals and groups
- Use a range of communication methods
- Provide support to clients
CHCCCS017 Provide loss and grief supportCourse Details
This unit covers the knowledge and skills required to provide loss and grief support. This includes understanding the grieving process, identifying signs of complicated grief, and providing support to people experiencing loss and grief.
Providing loss and grief support requires tact, empathy and a non-judgmental attitude. It also requires an understanding of confidentiality, privacy and ethical frameworks that apply to loss and grief. This unit will give you the skills and knowledge to support people through the grieving process.
At the end of this unit, you will be able to:
- Understand the grieving process
- Identify signs of complicated grief
- Provide support to people experiencing loss and grief
- Understand confidentiality, privacy and ethical frameworks that apply to loss and grief.
CHCCCS020 Respond effectively to behaviours of concernCourse Details
This unit provides students with the skills and knowledge required to respond effectively to behaviours of concern. Students will learn how to identify and respond to the needs of individuals and groups using a range of communication methods.
This unit is important because it helps students to develop the skills they need to provide support to people who are experiencing difficulties in their lives. By completing this unit, students will be better equipped to deal with challenging behaviour.
At the end of this unit, you will be able to:
- Identify and respond to the needs of individuals and groups
- Use a range of communication methods
- Respond effectively to behaviours of concern
CHCCDE019 Work within a community development frameworkCourse Details
This unit provides an introduction to community development frameworks and models and their use in working with and engaging communities. The focus is on understanding the critical components of community development, including assets-based approaches, community engagement, collective impact, and social change.
Participants will explore different ways to assess and understand community needs and develop strategies for working collaboratively with community stakeholders to achieve positive outcomes.
At the end of this unit, you will be able to:
- Understand community development frameworks and models
- Assess community needs
- Develop strategies for working collaboratively with community stakeholders
- Achieve positive outcomes for the community.
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safetyCourse Details
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
CHCMHS001 Work with people with mental health issuesCourse Details
This unit covers the skills and knowledge required to work with people who have mental health issues. It will provide you with an understanding of the types of mental health issues that people can experience, as well as the range of interventions that are available. You will also learn about the principles of working with people with mental health issues and the importance of creating a safe and supportive environment.
This unit is important because it will help you to understand the needs of people with mental health issues and how best to support them. It is also relevant for those who work in a range of community services settings, including health, human services, and education.
On successful completion of this unit, you will be able to:
- Understand the types of mental health issues that people can experience
- Understand the range of interventions are available for mental health issues
- Understand the principles of working with people with mental health issues
- Understand the importance of creating a safe and supportive environment
- Apply the principles of working with people with mental health issues in a community services setting.