Successful completion of this qualification will provide you with the skills to manage business operations effectively, as well as lead and support a team of staff. Undertaking a combination of structured learning activities and self-paced study, topics will be themed around operational planning and budgeting, team management and business sustainability. You will explore different methods of communication, various ways to problem-solve, how to build emotional intelligence and manage conflicts within a team environment. You will learn how to think critically and analytically to achieve business goals and create a sustainable competitive advantage within your organisation.