Diploma
Are you ready to take your career to the next level? This qualification has been designed for those who have substantial operational experience in the tourism and hospitality industry and are ready to step into a management role.
Throughout this course, you will build on your existing hospitality knowledge while developing skills in planning, leading, implementing and monitoring staff and business operations. You will learn about operational planning, managing budgets, implementing regulatory requirements and work health and safety practices, and techniques for enhancing the overall customer experience. You will also learn how to lead a team of staff, prepare rosters and manage workplace conflict and diversity.
As part of this course, you will complete a knowledge assessment and be observed completing pre-determined tasks on the job for each unit of study.
This qualification prepares you for roles such as:
Job titles and qualification requirements may vary between organisations.
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