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University of Canberra

  • 20% international / 80% domestic

Bachelor of Business (Service Management)

  • Bachelor

Key details

Degree Type
Bachelor
Course Code
MGB107, 095933B
International Fees
$32,300 per year

About this course

With modern global economies spending an increasing amount on services over goods, and the creation of more jobs in the service sector, this course will prepare you for a world that is increasingly dependent upon services and service systems. This is a world where businesses, organisations, government and social enterprises must learn to adopt a service perspective to successfully create value for their customers and stakeholders.

To learn to effectively manage the operational, technological and human aspects of service businesses across the commercial, government and not-for-profit sectors, you'll tackle complex service problems, with concepts and ideas from across multiple business disciplines. Upon graduation, you'll have an impressive knowledge base and durable skillset which will enable you to lead, thrive and adapt in the emerging, and rapidly changing, service society.

Entry requirements

Admission to this course is based on an entrance rank. A rank can be achieved by the following means:
- Year 12 ATAR
- other Australian Qualification
- work experience
- overseas qualification

We also offer a number of entry initiatives that give you the opportunity to gain entry to the University via alternate pathway programs and admissions schemes.
More information is available on our Alternative Entry page: http://www.canberra.edu.au/future-students/applications/apply-now/alternative-entry

Study locations

Canberra

What you will learn

  • integrate theory and practice in service management and articulate the impacts of recent developments within the field
  • locate and evaluate a range of research frameworks and skills within service management
  • develop and practice a service perspective on business and in managing organisations
  • examine service phenomenon at multiple levels of analysis and identify connections between them
  • utilise design thinking when investigating service problems and creating solutions to them
  • create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or wellbeing outcomes
  • synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems.

Career pathways

  • Company director
  • International business development manager
  • General manager
  • Global account manager
  • Import/export logistics officer
  • International business consultant
  • Government policy adviser
  • Product development manager
  • International trade coordinator
  • International management consultant
  • Economic officer
  • Business intelligence manager
  • Marketing manager
  • Human resources adviser
  • Customer engagement manager