Specialist Certificate in Service Navigation

Please note this course has been suspended for 2021 intake and is not accepting applications.

Part of a person-centred approach to care, service navigation is about linking patients and family members with essential health and community services, and helping people navigate complex and confusing systems.

The Specialist Certificate in Service Navigation advances your skills as a health and human service professional, and enables you to deliver the most effective outcomes for your clients.

In this course you will gain an in-depth understanding of the service navigator role and become fluent in the key principles and practice elements of service navigation. You will strengthen your capacity to deliver high quality and effective services for those most in need.

This course prepares students for advanced practice in the health, mental health and human services sector. You will learn how to apply your skills in service navigation, enabling you to work effectively with individuals, families, communities and organisations. You will also be equipped to provide leadership in the development and implementation of service navigation in a variety of health and human services fields.

Drawing on the framework of theoretical and clinical approaches, you will be able to critically evaluate the processes and systems in service navigation to improve outcomes for your clients engaged in long-term health services.

Through this course you will learn to:

• Engage and mobilise navigation services systems
• Engage in ethical navigation practice
• Build effective partnerships with service users and their families.

The National Disability Insurance Scheme and My Aged Care have marked a shift in the delivery of health and human services. Individuals and their families often must navigate multiple transitions and interactions between health and human services. People can find the myriad of systems daunting, often leaving them lost, confused and unsupported. In response, reviews of areas such as aged care have called directly for an increase in navigation services and navigation staff.

The Specialist Certificate in Service Navigation aims to strengthen the capacity of health and human service professionals to deliver high quality and effective services underpinned by a theoretical basis from which service navigation can be evaluated, expanded and developed to meet client's unique needs.