A comprehensive foundationThis course will introduce you to the essentials of working in a library
. You'll gain skills in communication and customer service
, searching databases
, as well as basic IT troubleshooting
and staging public activities and events
.
This course is delivered fully online.
You'll gain these skills:
- Communication and customer service - identify needs and priorities of customers, communicate with the customer and respond to customer feedback and complaints.
- Database and search engine searching - review a range of databases, and develop the skills necessary to formulate effective search strategies.
- Basic IT troubleshooting - covers client information and communications technology problems.
- Team work and workplace training - working with others, and learn workplace training techniques.
- Staging public activities and events - develop a program of events, and produce a project plan and run sheet.
- Library information literacy - includes independent learning and keeping up to date within the library industry
To enrol in this course you will need to have:
- Sound English language skills
- Ability to use computers efficiently and autonomously