Manage disrespectful, aggressive or abusive customers

If you work in a customer service environment in any industry, this skill set will set you up with additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.

Gain these skills

• Strategies for dealing with disrespectful, aggressive or abusive customers
• Techniques for:
  • responding to workplace stressors
  • building resilience
  • monitoring personal health and well-being
• Identifying workplace stressors
• Communication strategies and techniques such as negotiation
• Techniques to respond to physical, mental or emotional impacts of an incident